True confession: I struggle with whether to get excited or grow more cynical about self-service. This industry has a long…
Read More »Self Service
Customers increasingly turn first to self-service to answer questions or solve problems. When they do, they value quick, easy access…
Read More »Here’s my latest interaction with a contact center. I was calling an organization that provides a service that my business…
Read More »The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Read More »While the best contact centers ensure that they have well-trained, talented and mentally stable e-support agents in place to handle…
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