As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
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Unified Communications. Contact Center Solutions. Delivered in tandem from the cloud “as a Service”… will enable your company to use…
Read More »Much has been written about the impact of the pandemic on just about everything, including what it means to be…
Read More »We talk a lot about delivering an exceptional customer experience (CX), but the talk focuses on how to deliver it.…
Read More »Sitting on the front lines of the contact center, agents are the personification of your brand. They provide the human-to-human…
Read More »As a kid, I enjoyed leafing through my dad’s copies of Popular Mechanics. One of my favorite columns was entitled,…
Read More »INSIGHTS, the region’s leading contact centre and customer experience (CX) specialist, is hosting a much anticipated forum in November with…
Read More »Those of you who are music nerds, as I am, probably recognize the sentences below as the first two lines of…
Read More »After one of the slowest and hottest regional summers on record, most organisations are now back into their business groove…
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