As we enter the 2021 holiday season, customers are experiencing more stressors than ever, including the continuing COVID-19 pandemic, disruptive…
Read More »Customer Experience
We talk a lot about delivering an exceptional customer experience (CX), but the talk focuses on how to deliver it.…
Read More »Cybercriminals exposed 2.8 billion consumer data records in 2018. Breaches have given fraudsters an immense amount of data to work…
Read More »“With software, it’s not always easy to separate a CXM solution from other applications intertwined and provided in the same…
Read More »The Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival have announced…
Read More »Creating meaningful experiences with brands is becoming increasingly more difficult to achieve. The rise of the digital age is forcing…
Read More »Running a customer service center, even when outsourced, is expensive. That’s why, for years, executives have been touting the idea…
Read More »The 1950 movie “All About Eve” starring Bette Davis is a “backstage” story revolving around an aspiring stage actress named…
Read More »EIGHTY PERCENT OF CONSUMERS ARE STILL USING TRADITIONAL SERVICE CHANNELS (PHONE, EMAIL AND IN- PERSON) TO CONTACT A BRAND FOR…
Read More »eXtra increases operational efficiency and cements customer service excellence Altitude Software, a global provider of omnichannel solutions to deliver great…
Read More »Teleopti, a leading provider of solutions for Workforce Management (WFM), and Servion, a specialist in Customer Interaction Management (CIM) solutions…
Read More »Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that Etisalat Misr, Egypt’s leading mobile…
Read More »In today’s world, new communications channels are being continuously introduced. Customers quickly adopt all these new channels and want to…
Read More »Although football season is over, the game’s basic functions provide a reasonable context for evaluating the inner workings of your…
Read More »Like all humans, Contact Center leaders are driven by the brain’s insatiable desire to experience PLEASURE and in so doing…
Read More »This is my brief end of year message to all of us in the Customer Care/Experience/Service business … Lighten up!…
Read More »Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…
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