CRM

IN THE MUSICAL THEATER ADAPTATION OF LEO TOLSTOY’S “WAR AND PEACE,” THE LYRICS TO THE SONG “NO ONE ELSE” BEGIN…

I got that catchy title during a recent conversation with Mike Garner, chief customer officer at Cicero. His evaluation of…

IF YOU ARE STUCK IN A WORLD IN WHICH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE CAN ONLY PLAY IN THE SALES…

Thus the noble goal for Walmart customer service so aptly described by Sam Walton when the first Walmart opened in…