SCOPE: Unified Communications or Not? Often, buyers need to replace an aging PBX that also provides their contact center technology—perhaps…
Read More »Contact Centre Technology
Momentum and excitement builds around new contact center technology as you make a vendor and product selection and set forth…
Read More »We all use tools to monitor important elements of our personal world in ways that we never did before: GPS…
Read More »Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications…
Read More »Imagine that you’ve finally secured budget to add new functionality and technology to your contact center. You’ve labored through vendor…
Read More »The contact center industry in the Middle East is booming. Outsourcing to the regions call center agencies is on the…
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