When workforce operations are disrupted, the results can have a serious impact on your business. This is especially true if…
Read More »Cloud
As a regular attendee and speaker at contact center conferences, I keep my finger on the pulse of the latest…
Read More »“In all but the most basic centers, active vendor management will be a key part of ensuring a good partnership…
Read More »The number and types of vendors offering cloud contact center solutions has grown dramatically. The veterans have expanded their portfolios…
Read More »Anytime a vendor speaks of their cloud solution as “flexible.” It usually stops with not much more than a blanket…
Read More »By every measurement, the cloud is growing rapidly and is here to stay. In many cases, the move to the…
Read More »Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data…
Read More »Delivering excellent customer service is paramount in today’s economic climate. Most consumers and businesses view the products and services they…
Read More »The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…
Read More »Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services…
Read More »Traditionally, call centers have acquired new technology and funded new initiatives with capital dollars. However, more and more technology is…
Read More »Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based…
Read More »