It’s our sixth year of asking two simple questions of contact center professionals: What are your biggest challenges today? What…
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In the late 2000s, right around when videosharing platforms were really coming into their own, there was a curious trend…
Read More »In another step to reflect its commitment to the vision of the UAE leadership for nationalization, du announced the appointment…
Read More »Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
Read More »“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…
Read More »In 20 years of consulting and hundreds of projects, I have seen some typical scenarios play out in client…
Read More »INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
Read More »The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Read More »Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
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