Agents

Providing a good customer service experience is more important than ever. One bad experience over the phone can lead to…

If you’ve ever managed a call center, chances are you’re familiar with the constant cycle of agent churn. You invest…

A Sponsored Article by Monet Software The contact center world is getting increasingly more complex. New technologies and communication channels…

Let’s get right to it … Vocabulary is a key player when it comes to Customer Care. Choosing the best…