The rapid advance of smartphones and the development of mobile apps have given consumers newfound freedom and convenience. The Middle…
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In order to enhance the quality and speed of services provided to customers, Abu Dhabi Systems & Information Centre officially…
Read More »We have been using the above tag line of “the prefect call centre day out” for a number of years…
Read More »The forthcoming Middle East Call Centre 2014 (MECC ’14) show has been slated for June 8/9 at the Dubai International…
Read More »If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has…
Read More »In another step to reflect its commitment to the vision of the UAE leadership for nationalization, du announced the appointment…
Read More »Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses. Purpose-built to…
Read More »Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data…
Read More »With an ongoing focus to provide first-rate services to its internal & external clients, Abdul Latif Jameel United Leasing (ALJL),…
Read More »The region’s premier Call Centre Awards competition will be open for applications in a matter of weeks. INSIGHTS, the organizers,…
Read More »Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…
Read More »Indosat, part of the Ooredoo group, has won the impressive Asia Pacific Contact Centre Association Leaders (APCCAL) Award this week,…
Read More »For the uninitiated, INSIGHTS’ MECC is the region’s leading call centre and customer experience management show. As such it is…
Read More »Red Box Recorders has appointed its first reseller in Oman following an agreement with Mideast Data Systems (MDS), part of…
Read More »Abu Dhabi National Exhibitions Company (ADNEC) has announced the upgrading of its call centre system to include advanced interactive features.…
Read More »The approximately $150 million acquisition expected to accelerate Aspect’s delivery of cloud, hybrid and premise-based deployments IVR, multi-channel and mobile…
Read More »Entitled “Must Have” Contact Centre Leadership Skills In Today’s Mobile/Agile Age, his speech is certain to be one of the…
Read More »In what is seen as a clear sign of their ever-growing presence and importance in the regional call centre market,…
Read More »Regional call centre and customer management professionals are gearing up for the annual INSIGHTS Middle East Call Centre 2013 (MECC…
Read More »“Middle East Contact Centre outsourcers are enjoying a surge in demand for their services at present but what is most…
Read More »Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned communityin the UAE Al Hamra Village Delivers Customer Service Excellence…
Read More »Online shopping has provided a new avenue for consumers to purchase goods or services. The ease of shopping online…
Read More »Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates The European Company Marks Continued Momentum with the…
Read More »Unified IP 7.1 release honored for exceptional innovation Solution delivers simple and flexible interaction management, creating a highly differentiated multichannel,…
Read More »Companies are using newer technologies to interact with their customers at all stages, ranging from discovery, evaluation, purchase, accessibility, usage,…
Read More »“Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…
Read More »Globitel, the global provider of advanced telecom solutions, introduced today The ”Visual Voicemail” solution, as part of its Unified Solution…
Read More »Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle…
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