Regional

Ryan Strategic Advisory is pleased to announce that Peter Ryan will be one of the keynote speakers at the upcoming…

World-Class Speakers To Add Their Authority To MECC ’17 Conference Visitors to the Middle East Call Centre 2017 (MECC ’17)…

1. Get Yourself Into A MECC ’17 Mood MECC ’17. as I hope you are aware of by now is…

Flytxt, a fast growing customer data analytics software company, announced today that it has entered into an agreement to deploy…

Achieving “Higher Customer Satisfaction” is the main regional contact centre goal. Momentum for the MECC ’17 event, the most important…

Teleopti, a global leader in feature-rich, employee-focused Workforce Management (WFM) solutions, today announced it has been positioned by Gartner, Inc.…

1. You Won’t Want To Miss This One – MECC’17 – May 16-17, Dubai. The dates for this year’s MECC…

Teleopti, a global leader in Workforce Management (WFM), announced today that it will be launching a fourth office dedicated to…

Emirates Real Estate Solutions (ERES), the technology arm of Dubai Land Department (DLD), today announced the complete roll-out of the…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been…

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, announced that Eng Safwan Al…

INSIGHTS, the region’s leading contact centre and customer experience (CX) specialist, is hosting a much anticipated forum in November with…

Teleopti announced today that the world’s largest online car rental service Rentalcars.com is using the company’s strategic Workforce Management (WFM)…

Contact Centre received a total of 40,383 cases in August 2016, with voice calls, email, online chat and City Guard…

Smart Link Contact Centers, a leading business process and contact centre outsourcing provider in Saudi Arabia, today announced that it…

Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class…

The Wathba Stallions and the HH Sheikh Mansoor Bin Zayed Al Nahyan Global Arabian Horse Flat Racing Festival have announced…

Teleopti and ExpertFlow, two leaders in the contact center industry, are pleased to combine their know-how to offer their customers…

The INSIGHTS Middle East Call Centre Awards ’16 competition reached its conclusion recently in a fun-filled Gala Dinner evening held…

Teleopti is celebrating it’s tenth year anniversary operating in the MENA region. It was in 2006 that Teleopti management team…

As a showcase for the future of the Middle East Contact Centre, the MECC ’16 has no regional peer.  New…

Innovative Customer Interaction Management Solutions on Display at Dubai Middle East Call Centre 2016 (MECC) Exhibition and Conference Altitude Software,…

MECC ’16 sees the biggest set of free seminars scheduled at the event ever.  To help you choose the subjects…

In looking at the Outsourcing Service Providers (OSPs) participating at the MECC ’16 Exhibition and the Show pre-registration visitor’s list…

PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of David Olivier as its Chief Human…

Everybody likes winning Awards but what do you do if you suddenly realize that you have left it too late…

Here at INSIGHTS, we have just crossed a major milestone in the run-up to the annual Middle East Call Centre…

INSIGHTS, the region’s premier contact centre and customer experience specialist, has announced a new conference to kickstart the era of…

Neuron Scoops Prestigious 2016 MENAIR Insurance Award for Best Claims Management Service Provider Altitude Software, a global provider of omnichannel…

In line with its expansion plans, PCCI Group, a leader in customer experience and operations outsourcing announced the appointment of…