INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…
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Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…
Read More »The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…
Read More »The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…
Read More »INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…
Read More »The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…
Read More »Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its…
Read More »Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai…
Read More »Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International…
Read More »INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this…
Read More »The Middle East’s growing customer interaction community including call centre professionals, customer service specialists, marketing/sales experts, social media practitioners and…
Read More »Avaya, a global provider of business communications and collaboration systems and services, today unveiled Avaya IP Office 8.0—the new version…
Read More »Shaheen Haque from Interactive Intelligence says that a holistic view of customer data, along with a consolidated view of customer…
Read More »A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key…
Read More »Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC'11
Read More »Interactive Intelligence ME will be demonstrating its award-winning CIC solution, an all-in-one application suite to manage all contact center interactions…
Read More »MECC'11 visitors will be the first to see how the Middle East's most advanced contact centres are integrating feedback via…
Read More »Avaya opened the Middle East first 911 emergency call center in Jordan
Read More »Visitors to Teleopti stand at MECC 2011 will have two chances to win: an accurate and reliable forecaster for their…
Read More »SpancoGKS is utilizing MECC 2011 as its launch pad for three new premium services that cater for some of the…
Read More »Cupola Teleservices (CTS), a leading regional outsources contact centre, will announce its Health Services Directory at the Middle East Call…
Read More »Show organizers INSIGHTS have announced the two main sponsors for this year’s Middle East Call Centre 2011 (MECC ’11) show.
Read More »A leading specialist in customer service excellence has urged regional companies to focus more on customer-driven business practice within their…
Read More »SamrtLink's executive director talks to Customer Middle East on how he embeds excellence in his company's call center solutions.
Read More »Customer Experience Consultant and Call Centre Doctor; Dr. Brownwell O’Conner, called upon regional corporate decision makers and senior management to reconsider…
Read More »Customer service in the region, the bane of many a disgruntled buyer, is set to get a whole lot "friendlier"…
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