MECC

From our vantage point, 2014 in the region has gotten off to a stellar start with many customer-oriented projects and…

As always, a new year brings fresh hope, ideas and enthusiasm, and if the first few days of emails, enquiries…

The region’s premier Call Centre Awards competition will be open for applications in a matter of weeks.  INSIGHTS, the organizers,…

Here at MECC ’14 Central, the main news to report this month is the slew of new companies wanting to…

For the uninitiated, INSIGHTS’ MECC is the region’s leading call centre and customer experience management show.  As such it is…

A short video of MECC ’13 Exhibition

Entitled “Must Have” Contact Centre Leadership Skills In Today’s Mobile/Agile Age, his speech is certain to be one of the…

In what is seen as a clear sign of their ever-growing presence and importance in the regional call centre market,…

Regional call centre and customer management professionals are gearing up for the annual  INSIGHTS Middle East  Call Centre 2013 (MECC…

“Middle East Contact Centre outsourcers are enjoying a surge in demand for their services at present but what is most…

Powerful but Flexible IP Contact Center Implementation Supports Major Master-planned communityin the UAE Al Hamra Village Delivers Customer Service Excellence…

  Online shopping has provided a new avenue for consumers to purchase goods or services. The ease of shopping online…

Social media is a powerful channel for remote customer service. Ignoring Social Media could be detrimental for an organisation’s brand…

Altitude Software to demonstrate world-class contact centre solutions to MECC 2013 delegates The European Company Marks Continued Momentum with the…

Unified IP 7.1 release honored for exceptional innovation Solution delivers simple and flexible interaction management, creating a highly differentiated multichannel,…

Companies are using newer technologies to interact with their customers at all stages, ranging from discovery, evaluation, purchase, accessibility, usage,…

“Many organizations in the region are excited about the self-promotion potential of Social Media and in particular how the medium…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its…

Globitel, the global provider of advanced telecom solutions, introduced today The ”Visual Voicemail” solution, as part of its Unified Solution…

Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle…

“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations…

Dreambox has recently launched the UAEs first hosted contact centre providing customer experience solutions aimed at the SME market. Dreambox…

According to Interactive Intelligence, expansion of the mobile devices market in the Middle East can turn the business-to-customer communications on…

Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call…

dreambox (dreambox.ae) and vocalcom (vocalcom.com) today announced a strategic partnership to deploy the UAE’s first cloud based Contact Centre.  This…

Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to…

You have just survived the contract engagement process with your vendor. Sometimes that process can takes months to complete. Now…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an…

Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and…

The RTA Main Call Centre (8009090) won the Best Government Call Centre Award in the Middle East, and the Call…