Rolling out new technology in your center? Commit the proper resources and time during the implementation phase to ensure that…
Read More »Customer Middle East Editor
SamrtLink's executive director talks to Customer Middle East on how he embeds excellence in his company's call center solutions.
Read More »A new generation of tech-savvy customers is shaking up the self-service status quo for contact centers.
Read More »The quality of your customers’ experience is in your hands. Improve your game by defining and delivering on the critical…
Read More »Take a tour of high performance tools that can put you on the path to consistent service excellence.
Read More »Maximize the value of your customer feedback by using the appropriate tools to analyze the input and deliver on your…
Read More »Most companies agree that ensuring a consistent, high-quality customer experience is essential for building loyalty and growing revenue.
Read More »What customer service challenges will the next generation of digital consumers bring, and how will businesses need to adapt? A…
Read More »Ready or not, we’ve left the Information Age and plunged headlong into an Age of Collaboration. Through blogs, tweets, walls…
Read More »Customer Experience Consultant and Call Centre Doctor; Dr. Brownwell O’Conner, called upon regional corporate decision makers and senior management to reconsider…
Read More »Few weeks after launching its local female-operated call centre in Al Ain, Etihad Airways, the UAE’s national airline, revealed that…
Read More »In its continuous strive towards providing better and a more efficient service to customers, Bahrain’s national carrier Gulf Air has…
Read More »Extensya, a leading regional company specialized in Business Process Outsourcing (BPO), has moved recently to deploy a Microsoft-based Enterprise Resource…
Read More »Vodafone says it will be shifting its mobile customer center back to New Zealand, a recent report by Radio New…
Read More »Benchmarking has long been the preferred method of determining relative performance of contact centres, but now it’s being taken to…
Read More »Do you run a small business that’s looking to expand? If so, you may find your limited team needing to…
Read More »Customer service in the region, the bane of many a disgruntled buyer, is set to get a whole lot "friendlier"…
Read More »Sultanate’s Leading Bank Connects 1600 Users with customers in its New Head Office with Avaya Aura (TM)
Read More »DCD becomes the first organization in the region planning to deploy the Desktop Video Device at 16 centers to increase…
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