Customer Middle East Editor

A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key…

Evren Aker from leading unified communications vendor Interactive Intelligence lays out the migration roadmap for enterprises in the Middle East…

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, today announced the availability of its cloud-based…

The next major version of Interactive Intelligence’s all-in-one IP communications software suite, Customer Interaction Center™ ( CIC) is now available…

Let’s get right to it … Vocabulary is a key player when it comes to Customer Care. Choosing the best…

This is my brief end of year message to all of us in the Customer Care/Experience/Service business … Lighten up!…

Customer Experience strategy has been cited by executives in multiple surveys as “very important or critical.” This is the case…

Contact Center Supervisors are the first tier of management at the front line of the Customer Experience. But are they…

Like death and taxes, we can’t escape the need for new-hire training in the contact center. New reps have to…

Quality is more than what happens within a phone call in today’s Contact Center, although certainly the call continues to…

We are in the 21st century. This is not news to anyone I’m sure; although if you watch Celebrity Apprentice…

A new vision for training groups in 2010: Focus on skills and opportunities to help contact centers grow the bottom…

Move beyond team averages to address the behaviors and skills that drive employee and customer satisfaction, and business results.

Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC'11

Uniqtel, a subsidiary of Spanco Golden Key Solutions and Huawei Technologies have signed a memorandum of understanding (MoU) during the…

Aqua Park Qatar has signed an agreement with Spanco GKS to better promote its entry tickets by establishing a call…

Interactive Intelligence ME will be demonstrating its award-winning CIC solution, an all-in-one application suite to manage all contact center interactions…

MECC'11 visitors will be the first to see how the Middle East's most advanced contact centres are integrating feedback via…

Avaya opened the Middle East first 911 emergency call center in Jordan

His Highness Sheikh Mohammed launched the Customer Charter of the federal government, which is aimed at raising the standards excellence…

UAE Vice President and Prime Minister launch's of the ountry's federal portal (government.ae) which provides federal and local eServices to…

Visitors to Teleopti stand at MECC 2011 will have two chances to win: an accurate and reliable forecaster for their…

SpancoGKS is utilizing MECC 2011 as its launch pad for three new premium services that cater for some of the…

du announced its plans to set up a 100% Emirati managed Customer Care Centre, to be located in the Emirate…

Xceed ranks in the annual Global Outsourcing 100® list by the International Association for Outsourcing Professionals® (IAOP®) for the third…

Cupola Teleservices (CTS), a leading regional outsources contact centre, will announce its Health Services Directory at the Middle East Call…

The MENA outsourcing industry in is expected to grow at approximately eight percent for the period 2009-2016 with market revenues…

Show organizers INSIGHTS have announced the two main sponsors for this year’s Middle East Call Centre 2011 (MECC ’11) show. 

A leading specialist in customer service excellence has urged regional companies to focus more on customer-driven business practice within their…

How to renew positive relationships with contact center technology and those who deliver it.