Customer Middle East Editor

In fulfillment to Dubai Electricity and Water Authority™ (DEWA™) plan and Dubai eGovernment™ strategy to increase the usage of eServices,…

We all use tools to monitor important elements of our personal world in ways that we never did before: GPS…

Rotana’s Mobile App gives customer the option to “click to call” contact customer service through voice or video over wifi…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is developing an integration between…

We at Globitel are pleased to announce the release of the new version of WFM (Work Force Management) version 2.1,…

Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence Group Inc. (Nasdaq: ININ), among the…

Interactive Intelligence Middle East, the regional arm of Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications…

Avaya deploys more than 4,000 Radvision Scopia Desktop and Mobile video conferencing rooms; employees make 35,000 video calls with over…

Desktop complexity is a primary driver of inefficiency in contact centers of all sizes. Product silos with disconnected development and…

Everybody wants to provide quality customer interactions. The good news: The technology to enable basic quality assessment is affordable with…

As consumer preference for using live chat continues to grow, so, too, are the number of contact centers that are…

Customer care is constantly reinventing itself as a result of advances in technology. Interactive Voice Response (IVR) technology and directed…

Faster, better, cheaper has long been the mantra for contact centers. And with today’s slimmed down operating budgets, it’s even…

It’s easy to get excited about the promise of . The ability to gain insight into customer interactions and potentially…

We live in a vastly different consumer world today than we did just a decade ago. The continuing rise of…

Imagine that you’ve finally secured budget to add new functionality and technology to your contact center. You’ve labored through vendor…

Avaya focuses on Customer Experience Interaction Management for next-generation contact centers Avaya delivers new and expanded applications for Mobile, Video…

The RTA Main Call Centre (8009090) won the Best Government Call Centre Award in the Middle East, and the Call…

INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards,…

It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…

Banks and telecoms providers keen to enhance their customer service through alternative channels will be able to preview the latest…

Cupola Teleservices (CTS) reaffirmed its status as the Middle East’s leading contact centre and business process outsourcing services provider having…

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released Interaction…

Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner…

It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder…

The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International…

The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the…

INSIGHTS, the Middle East’s leading customer interaction specialist, has announced a new workshop designed to help C-level executives craft and…

The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of…

AlJomaih Automotive company (AAC), the largest GM dealer in the Middle East, has reported increased productivity and improved customer service…