Recent stories in "MECC Show"
Interactive Intelligence to Showcase the Latest Contact Centre Technologies and Trends at MECC ’13
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, today announced its participation at the upcoming Middle East Call Center ’13 (MECC ’13) conference and exhibition to be held between June 4-5, 2013 in Dubai. The company is set to demonstrate its leading range of contact centre [...]
Globitel Introduces Visual Voicemail service
Globitel, the global provider of advanced telecom solutions, introduced today The ”Visual Voicemail” solution, as part of its Unified Solution which incorporates visual voicemail over smart phones via handset client mobile application, adding a visual interface to standard voicemail capabilities that simplifies message access and management, and increases the appeal and functionality of voicemail. The [...]
Middle East Insurance Providers Can Gain a Competitive Advantage by Deploying Advanced Contact Centre Technology Solutions
Opportunities for growth in the Middle East insurance market are abundant. According to David McLean, Chief Executive of the Middle East Insurance Forum (MEIF), “The attractive demographics, increasing customer awareness, positive regulatory reforms and increase in average individual income in the Middle East have made the region one of the fastest growing and most attractive [...]
A NEW TYPE OF CEO IS EMERGING
“Contact Centre technology is evolving rapidly to both make customer interactions more effective and experiential but also in helping organizations turn their contact centres into profit centres. As a result, the corporate profile of the call centre is increasing and organizations are now considering C-level appointments to new positions such as Chief Customer Officer (CCO) [...]
Dreambox Launches UAE’s Dedicated Contact Centre
Dreambox has recently launched the UAEs first hosted contact centre providing customer experience solutions aimed at the SME market. Dreambox is responding to the growing demand for hosted services in the UAE – now to include voice and social interaction. The solution, known as C3 (Cloud Contact Centre), is based on a combination of technologies [...]
Mobile Technologies Will Change How Call Centers Serve Customers in the Middle East
According to Interactive Intelligence, expansion of the mobile devices market in the Middle East can turn the business-to-customer communications on its head. Availability of multiple channels of communication on one device, simultaneous access to web and voice services, and contextual information about a customer via mobile applications, will eliminate the shortcomings afflicting call centres these [...]
Growing Use And Functionality Of Call Centres To Be Focus Of Dubai MECC’13 Event
Hundreds of regional call centre, customer service and customer management professionals are gearing up for the annual Middle East Call Centre 2013 (MECC ‘13) show in Dubai from June 3-6 and organizers INSIGHTS report a strong sense of excitement and anticipation building in the registrations received to date. According to Dominick Keenaghan, president of INSIGHTS, [...]
dreambox & vocalcom today announce the UAE’s first fully featured Cloud based contact centre.
dreambox (dreambox.ae) and vocalcom (vocalcom.com) today announced a strategic partnership to deploy the UAE’s first cloud based Contact Centre. This is the GCCs first fully featured hosted contract centre based in Dubai serving the UAE market. dreambox is responding to the growing trend for hosted services in the UAE – now to include voice and [...]
Altitude Software Provides Alcatel-Lucent With Next Generation Customer Service Solutions
Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to be the strategic provider of key software solutions for Alcatel-Lucent’s next generation customer service solutions for the enterprise market. Altitude uCI™ (unified customer interaction) software suite will enable Alcatel-Lucent to deliver unified interaction management solutions [...]
Guidelines for a Pain-Free Technology Deployment
You have just survived the contract engagement process with your vendor. Sometimes that process can takes months to complete. Now you are ready to jump right into the meat of the project and immediately use your new software… but wait, there’s more—that pesky implementation! The implementation process doesn’t have to be painful if you take [...]
Interactive Intelligence Releases Enhanced Version of Bay Bridge Decisions™ Product Suite
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services, has released an enhanced version of its Bay Bridge Decisions™ product suite. Version 3.9 of the contact center forecasting, capacity planning, and analysis product suite has been enhanced to reduce costs and improve customer service. “We added multichannel [...]
Customer Management Strategies Need To Move Up The Regional Corporate Agenda
Customer Management, to the relief of many a dissatisfied buyer, is finally being taken more seriously in the region and the new technologies and best practices involved are set to be major themes of this year’s Middle East Call Centre 2013 show (MECC ’13) in Dubai from June 3-6 According to Dominick Keenaghan, president of [...]
RTA Call Centre, Salik Centre scoop two ‘Best Middle East Call Centre Awards’
The RTA Main Call Centre (8009090) won the Best Government Call Centre Award in the Middle East, and the Call Centre dedicated to the Toll Gate System, Salik, 800-SALIK (72545) won the Best Medium Call Centre Award in the Middle East. The two awards were accepted by H.E. Mattar Al Tayer, Chairman of the Board [...]
Insights announces winners in 35 categories for Middle East Call Centre Awards 2012
INSIGHTS, the organisers of the annual Middle East Call Centre (MECC) show, has announced the winners of its 2012 awards, held as part of its show, held recently at the Dubai International Convention & Exhibition Centre (DICEC). Vodafone Qatar dominated the awards with wins in 5 categories including “Call Centre Of The Year”, “Best Internally [...]
Avaya’s Latest Video- and Social Media-Enabled Customer Experience For Public, Private Sector On Display at Middle East Call Centre Exhibition (MECC) 2012
Banks and telecoms providers keen to enhance their customer service through alternative channels will be able to preview the latest video kiosk and social media integration solutions from Avaya, a global provider of business collaboration and communications solutions, at the Middle East Call Centre (MECC) exhibition held at Dubai’s International Convention and Exhibition Centre from [...]
“Bring Social Media into your Business” recommends Altitude Software at Call Center Middle East 2012
Innovative IP Contact Centre Solutions on Display at Dubai Middle East Call Centre 2012 (MECC) Exhibition and Conference Strengthened Partner Ecosystem and Expanding Client Base Fuel Altitude Software Growth and Profitability in MENA Altitude Software, the leading independent global contact centre solutions vendor, today announced that it will be participating at the Middle East Call [...]
REGIONAL ORGANISATIONS SERIOUS ABOUT CUSTOMER SERVICE ARE HEADING TO THE CALL CENTRE SHOW
The annual Middle East Call Centre 2012 (MECC ’12) show is due to open in Dubai at the Dubai International Convention & Exhibition Centre (DICEC) on June 5, and show organizers INSIGHTS are predicting the most useful and beneficial show for visitors in the series to date. According to Dominick Keenaghan, president of INSIGHTS, “MECC [...]
INSIGHTS ANNOUNCES SPONSORSHIP LINEUP FOR THE CALL CENTRE SHOW
The Middle East Call Centre 2012 Show (MECC ’12) organized by INSIGHTS and set to run in Dubai at the Dubai International Convention & Exhibition Centre (DICEC) on June 5/6, will play host to the largest set of sponsors in the series to date. According to Dominick Keenaghan, president of INSIGHTS, “the Middle East Call [...]
Local outsourcing a money-saver for firms
The Emirates is pushing to become an outsourcing hub, with more companies with offices here wanting to place some of their operations with other firms locally. But numerous challenges remain. Brownell O’Connor, chief consultant of Insights, a call-centre training company in Dubai and the organiser of a conference focused on outsourcing that is to be [...]
Interactive Intelligence to Exhibit Newly Launched Version of Flagship CIC Solution at MECC ’12
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, is set to demonstrate its leading range of contact center solutions such as the all-in-one Customer Interaction Center™ (CIC) version 4.0 solution at the upcoming Middle East Call Center ’12 (MECC ’12 ) conference. The company will also exhibit Interaction [...]
Contact Centre Outsourcing to debut at this year’s Middle East Call Centre
Middle East, 21 May 2012: The annual Middle East Call Centre ‘2012 (MECC ’12) show, organized by INSIGHTS in Dubai for June 5/6, will feature a special, stand-alone Conference track on Contact Centre Outsourcing to help regional organisations make optimum decisions when choosing an outsourcing provider and, in particular, avoid entering into unsuitable agreements. The [...]
Getting Top-Level Support for the Contact Center
Over the years, I’ve had the chance to speak with many world-class service providers—companies that are recognized as leading service providers within their industries. These companies stand out by putting their customers and frontline staff at the forefront of their processes and policies through demonstrated practices (think deeds, not words). One thing that all of [...]
Insights Middle East announces dates for Middle East Call Centre 2012
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this year’s Middle East Call Centre 2012 (MECC 2012) show. MECC 2012 is slated to take place in Dubai at the Dubai International Convention & Exhibition Centre (DICEC) from June 4-7, 2012. According to Dominick Keenaghan, [...]
Call Centre Exhibition To Showcase The Latest Technologies & Solutions For Customer-Centric Business
The annual Middle East Call Centre ‘2012 (MECC ’12) show is set to run June 5-6 at the Dubai International Convention & Exhibition Centre (DICEC) and show organizers INSIGHTS states that not only is it an opportunity for customer-centric businesses to “kick the tyres” of the latest customer interaction technologies but that all types of [...]
Regional organisations need to raise their customer retention game
INSIGHTS, the region’s leading customer interaction specialist, has announced that “Customer Retention” is to be a key theme of this year’s Middle East Call Centre 2012 (MECC ‘12) show. MECC ’12 is slated to take place in Dubai at the Dubai International Convention & Exhibition Centre (DICEC) from June 4-7, 2012. According to Dominick Keenaghan, [...]
Empowering Staff To Use Their Initiative To Drive This Year’s Middle East Call Centre Conference Agenda
The Middle East’s growing customer interaction community including call centre professionals, customer service specialists, marketing/sales experts, social media practitioners and business development managers is set to convene in Dubai on June 5/6 for this year’s Middle East Call Centre 2012 Show (MECC ’12). With an expanding array of customer-focusing technology and service options and an [...]
Avaya Mobile Collaboration Optimizes Team Performance For Small and Mid-Size Businesses
Avaya, a global provider of business communications and collaboration systems and services, today unveiled Avaya IP Office 8.0—the new version of the company’s unified communications (UC) solution for small and mid-size enterprises (SME). The new version introduces a range of advancements for improving collaboration, including a comprehensive set of mobile capabilities that drive better team [...]
‘Adoption of Holistic Approach to Customer Service in the Middle East Insurance Industry is Vital for Growth’
Shaheen Haque from Interactive Intelligence says that a holistic view of customer data, along with a consolidated view of customer communications can result in a significant growth advantage for insurance companies in the region. In recent years, businesses in the Middle East have been dealing with a struggling economy, flat or negative growth, high unemployment, [...]
Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends
A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc. (Nasdaq: ININ), has revealed key 2012 contact center trends. The webcast, attracting more than 2,300 registrants and featuring multiple industry experts, identified the following seven key 2012 contact center trends: 1. The increasing use of remote agents 2. A renewed [...]
Altitude Software Addresses Regional Contact Centre Industry Trends
Altitude Software to showcase its next-generation IP Contact Centre Solutions MECC’11
